2. Difficult conversations: how to discuss what matters most Stone, Douglas, 1958- New York : Penguin Books, 2023. GEB202
4. Influence: the psychology of persuasion Cialdini, Robert B., New York : Harper Business, 2021. GEB202
5. Getting to yes: negotiating agreement without giving in Fisher, Roger, 1922-2012 New York, NY : Penguin Books, 2011. LAW314 GEB202
6. Beyond reason: using emotions as you negotiate Fisher, Roger, 1922-2012. New York : Penguin Books, 2006. GEB202
7. Bringing peace into the room: how the personal qualities of the mediator impact the process of conflict resolution San Francisco, Calif. : Jossey-Bass, 2003. GEB202
