2. Difference matters: communicating social identity Allen, Brenda J., Long Grove, Illinois : Waveland Press, Inc., [2023] GEB112
5. Business and professional communication: putting people first Floyd, Kory, New York : McGraw-Hill Education, [2020] ECON460
6. Organizational crisis communication Frandsen, Finn, 1956- Los Angeles : Sage Publications, 2017. PRA450
