11. Ethics, accountability and the social professions Banks, Sarah. Basingstoke, Hampshire ; Palgrave Macmillan, 2004. SW480
12. People-focused knowledge management: how effective decision making leads to corporate success Wiig, Karl M. Amsterdam ; Elsevier Butterworth Heinemann, c2004. SW480
13. Journal of services research. Gurgaon : Institute for International Management and Technology, 2001- SW480
16. The Drucker Foundation self-assessment tool: participant workbook Drucker, Peter F. (Peter Ferdinand), 1909-2005. San Francisco, Calif. : Jossey-Bass, ©1999. SW480
17. The Australian journal of emergency management. Mount Macedon : Emergency Management Australia SW480
20. Nonprofit and voluntary sector quarterly. San Francisco, CA : Jossey-Bass, ©ס989- SW480 EBSCOhost EJS
