Librarian View
LEADER 03079cam a22004217i 4500
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991008275469307546
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20250215103256.0
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241220s2018 sz a b 000 0 eng d
020
a| 9783319955780
020
z| 9783319955797
q| (eBook)
040
d| NNfCLS
b| eng
e| rda
d| HK-SYU
050
4
a| QA76.9.H85
b| S78 2018
082
0
4
a| 004
2| 23
092
0
a| 004.019
b| STU 2018
245
1
0
a| Studies in Conversational UX Design /
c| Robert J. Moore. Margaret H. Szymanski, Raphael Arar, Guang-Jie Ren, editors.
264
1
a| Cham :
b| Springer Nature Switzerland AG,
c| [2018].
264
4
c| ©2018
300
a| viii, 204 pages :
b| illustrations (some color) ;
c| 25 cm
336
a| text
b| txt
2| rdacontent
337
a| unmediated
b| n
2| rdamedia
338
a| volume
b| nc
2| rdacarrier
490
1
a| Human-Computer Interaction Series,
x| 1571-5035.
504
a| Includes bibliographical references.
520
a| "As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation."--
c| Provided by publisher
650
0
a| User interfaces (Computer systems).
650
0
a| Artificial intelligence.
650
0
a| Natural language processing (Computer science).
650
0
a| Application software.
650
0
a| Computers and civilization.
650
0
a| Human-computer interaction.
700
1
a| Moore, Robert J.
q| (Robert John),,
e| editor.
700
1
a| Szymanski, Margaret H.,
e| editor.
700
1
a| Arar, Raphael,
e| editor.
700
1
a| Ren, Guang-Jie,
e| editor.
830
0
a| Human-computer interaction series
910
b| kkl
c| wsl
998
a| book
b| 15-02-25
945
h| Principal
l| location
i| barcode
y| id
f| bookplate
a| callnoa
b| callnob
n| IDP311