Ongoing crisis communication : planning, managing, and responding
"Crises occur every day: a viral outbreak threatens public health, a corporation lays off thousands of workers, an oil spill threatens an ecosystem. Such crisis can be devastating, resulting in tragic and sometimes fatal outcomes for individuals, organizations, the organizations' stakeholders, and even entire industries. Author W. Timothy Coombs explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. Ongoing Crisis Communication: Planning, Managing, and Responding, Sixth Edition provides an integrated approach to crisis communication that spans various disciplines as well as the entire crisis management process. Drawing on firsthand experience in crisis management, author W. Timothy Coombs uses a three-staged approach to crisis management - pre-crisis, crisis, and post-crisis. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research"--
Bibliographic Information
| Format: | Book |
|---|---|
| Author: | Coombs, W. Timothy, |
| Subject: |
Crisis management Communication in management |
| Publication Year: | 2023 |
| Language: | English |
| Published: | Thousand Oaks, California : SAGE Publications, Inc, [2023] |
| ISBN: | 9781071816646 1071816640 |
| Notes: | Revised edition of the author's Ongoing crisis communication, [2019] Includes bibliographical references (pages 243-268) and index. A need for more case management knowledge -- Risk as the foundation for crisis management and crisis communication -- The crisis mitigation process: building crisis-resistant and resilient organizations -- Crisis preparing: part I -- Crisis preparing: part II -- Recognizing crises -- Crisis responding -- Postcrisis concerns and epilogue. |
| Course: |
PRA450 |
Availability at HKSYU Library
| Location | Call number | Status |
|---|---|---|
| English Book (4/F) | 658.4056 COO 2023 | Available |