The mediation process
MLA
Moore, Christopher W. The Mediation Process : Practical Strategies for Resolving Conflict. Fourth edition. San Francisco: Jossey-Bass, A Wiley Brand, 2014.
APA
Moore, C. W. (2014). The mediation process : practical strategies for resolving conflict. Fourth edition. San Francisco: Jossey-Bass, A Wiley Brand.
Chicago
Moore, Christopher W., The Mediation Process: Practical Strategies for Resolving Conflict. Fourth edition. San Francisco: Jossey-Bass, A Wiley Brand, 2014.