1. Bullying and harassment in the workplace : for employees Boronia, VIC : Channel 1 Creative Media, 2009. CP618
2. The mediation process: practical strategies for resolving conflict Moore, Christopher W., 1947- San Francisco : Jossey-Bass, A Wiley Brand, [2014] LAW314
3. Bringing peace into the room: how the personal qualities of the mediator impact the process of conflict resolution San Francisco, Calif. : Jossey-Bass, 2003. GEB202
