1. Conversation analysis: comparative perspectives Cambridge : Cambridge University Press, 2011, ©2009 ENG486
2. Conversation analysis: principles, practices, and applications Hutchby, Ian. Malden, Mass. : Polity Press, 1998. ENG486
3. Spoken discourse Jones, Rodney H., New York : Bloomsbury Academic, an imprint of Bloomsbury Publishing Plc, 2016. ENG270
4. Politeness: some universals in language usage Brown, Penelope. Cambridge [Cambridgeshire] ; Cambridge University Press, 1987. ENG486
