2. Contemporary business reports Kuiper, Shirley. Mason, OH : South-Western Cengage Learning, 2013. ENG212
3. Professional writing: the complete guide for business, industry and IT Marsen, Sky. Basingstoke ; Palgrave Macmillan, 2007. DSA411 ENG212
4. On writing well: the classic guide to writing nonfiction Zinsser, William Knowlton. New York : HarperCollins, c2006. ENG212
5. Essentials of business communication Guffey, Mary Ellen, Australia : Cengage Learning, [2019] ENG212
7. Perfect phrases for business letters: hundreds of ready-to-use phrases for writing effective business letters, memos, e-mail, and more O'Quinn, Ken. New York : McGraw-Hill, ©2006. ENG212
